Support Services
Customer Service Outsourcing
Phazify offers an experienced, data-driven and insightful approach to customer contact. We treat your customers as our own and build our teams to embrace and reflect your brand. Our call center consists of professional agents with marker-oriented knowledge in your line of business and in collaboration with your company’s needs and plans. Our team of agents function at the same high level as your full-time, permanent employees. Phazify call center solutions help deliver the most responsive and attentive service to your customers.
Ticketing
Support tickets are incredibly helpful to customers, support teams, and companies alike. For customers, a support ticket is an efficient, individualized way to connect with support reps and get their issues ironed out. They can explain their entire problem, then add more details as the case continues. This saves them from repeating important information, especially if they have to work with multiple agents on the same ticket. By outsourcing non voice support services to Phazify, you can be assured that all your emails would be answered and your customer queries addressed. Our email support customers have benefited from our quick response time. Outsource email support services, employ ticket support system and experience a tremendous improvement in sales, customer satisfaction and customer loyalty.
Technical Support
The quality of support a technology customer receives is just as important as the quality of the product. There is an increasing dependency on technology, quick and efficient guidance to address issues is critical to maintain customer satisfaction and loyalty. In addition to customer outsourcing program, Phazify provides a full suite of services and technology-backed solutions to support call centers. We recruit dedicated, technically trained teams on an integrated and online platform to provide comprehensive and strategic call center technical support.
